Shipping policy

Shipping Policy (MTL)

This Shipping Policy explains how we processes and ships orders. By placing an order, you agree to the terms below.

1) Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • If we experience a high volume of orders, processing may take longer. We’ll notify you if there is a significant delay.

2) Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing) are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Please note: delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or customs (for international orders).

3) Where We Ship

We currently ship to:

  • United States

  • Canada / International

If your location is not available at checkout, contact us at yungmonnyc@gmail.com and we’ll see if we can help.

4) Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking information.

Tracking may take 24–48 hours to update after the label is created.

5) Incorrect Address / Undeliverable Packages

Please double-check your shipping address at checkout.

If an order is returned to us due to:

  • an incorrect or incomplete address,

  • failed delivery attempts, or

  • refusal of the package,

you may be responsible for the cost of reshipping the order.

If you notice an address error after ordering, email us immediately at yungmonnyc@gmail.com. We can’t guarantee changes once the order has been processed or shipped.

6) Lost, Stolen, or Missing Packages

If tracking shows your package as delivered but you did not receive it:

  1. Check around your delivery location and with household members/neighbors.

  2. Contact the shipping carrier to file a claim or request additional delivery details.

  3. Email us at yungmonnyc@gmail.com with your order number and we’ll assist where we can.

MTL is not responsible for packages marked “delivered” by the carrier but missing due to theft or delivery error.
(Optional: If you offer shipping protection, add that here.)

7) Damaged Packages / Items

If your item arrives damaged, contact us within 48 hours of delivery at yungmonnyc@gmail.com with:

  • your order number

  • photos of the item and packaging

We’ll evaluate the issue and work with you on a replacement or solution.

8) Customs, Duties & Taxes (International Orders)

For international orders:

  • Customs duties, import taxes, and fees are not included in the item price or shipping cost.

  • These fees are the customer’s responsibility and are determined by your local customs office.

Delivery may be delayed due to customs processing.

9) Returns & Shipping

If you are returning an item, please review our Refund Policy first.
If your return is accepted, we will send instructions and (when applicable) a return label.

10) Contact

For shipping questions, contact:
MTL Support: yungmonnyc@gmail.com